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2014 shared services and outsourcing outlook Part I: It’s time for...
Are you feeling relephant? One of the great discussion topics coming out of the recent Blueprint 3.0 sessions in New York was centered on how enterprise operations can progress beyond the “ordinary”...
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2014 shared services and outsourcing outlook Part II: Why GBS will not be...
If I had a dollar for every person who enlightened me with the news that Global Business Services (GBS) is BS, I could purchase about three hours of offshore help desk support. However, while several...
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BPO: Pronounced dead, but still very much alive
If I had a Bitcoin every time someone claimed that BPO is “dead” / “hitting the bottom” / “merely staff augmentation that’s going away soon”, I could commission a whole team of robots to write this...
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